Design skills

 

I have designed web and mobile games and applications for students, teachers, doctors, patients, and journalists.

To deliver against these I have developed a variety of design skills, such as:

• data gathering

• user persona development

• user journey definition

• wireframing

• prototyping

• copywriting

• functional testing

• usability testing

• technical writing

• user documentation

 

Management skills

 

I have managed functional and cross-functional teams comprising up to 20 team members. As a team manager I have called upon many specialised communication skills, including:

• training and coaching

• staff appraisal

• delegation

• project management

• planning and time management

• conflict resolution

• managing change

• supplier management

• budgeting

• public speaking

 

General professional qualifications

During my career I have attained the following certifications:

• ITIL v2 Foundation (Axelos 2015)

• PRINCE2 Foundation and Practitioner (Axelos 2014)

• Product Management (CIM 2012)

• Certified Business Analysis Professional (Learning Tree 2011)